I was at fault for an accident and my car was towed to Andy's. I was told to release the car to my insurance company so they could go with an auto body shop approved by them but was swayed by Frank that it was in good hands. I explained to Frank I was moving halfway across the country and needed a vehicle within two weeks. Two weeks came and went and the car was still no where near being fixed so I drove a rental car to my new home. I spoke with Frank repeatedly throughout this time (and other employees) and was given multiple different answers as to when the car would be finished. No one seemed to be on the same page as one employee would tell me it had not yet been painted and another (the same day) would confirm it had been. After nearly six weeks I picked up the vehicle. When I got it back it was in worse shape than it had ever been. Apparently when it was held at this shop, the automatic steering fluid flooded the drivers floor of the car. This was left for an undetermined amount of time, therefore leaving my car reeking of oil and my entire carpeting to be destroyed. They had six weeks to clean this up or atleast notify me of this and failed to until the day I went to pick up the car. I had an aftermarket grill on the car at the time of the accident which had popped off during the accident but was undamaged. Rather than putting this back in, they replaced this with the original grill and billed my insurance company for this. The old grill was returned to me mangled which was a state this was not given to him in. I had previous issues I paid separately for which appeared to be resolved until driving it for almost 100 miles. Frank is unable to handle any sort of issues or answer any questions himself- he would prefer to blame insurance companies for his faults and theft. I would never recommend taking a vehicle to this repair shop as they are only looking to make money off of our car through insurance agencies.
Andy's Auto Coach Works called to say car was ready to be picked up, however the repairs were visibly incomplete. I had to refuse pickup and request a supplement be processed through the insurance company. No explanation as to why the repairs were incomplete even after expressly pointing it out at the time of appraisal. I was told by Andy's that the part in question only comes in two pieces (as a set) and that the insurance company probably didn't want to pay for it. Not true, after pushing back with both Andy's and the insurance company, a new single part was available and ordered. After finally getting the repairs completed we were advised the car was ready to be picked up but has a dead battery. The battery now holds absolutely no charge and had to be jumped to get it out of the shop. They killed the battery (with no explanation) and the car now smells badly of smoke (this is a smoke free vehicle). I will not use this shop ever again.
This is a rip off company , don't use them ,there are other honest company who you can do
It appears as though as Andy's is attempting to drum up business. Just watched one of their tow trucks start to merge without signaling, then turn it on and basically swerve into the left lane, cutting off the Lincoln Aviator in front of me forcing them to slam on their brakes.
Andy's is TOP NOTCH. Don't even waste your time with the others, call Andy's Autocoach Works.
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I drove my 2016 Forest River Georgetown up from Houston Texas to spend the holidays with family. When I arrived I set up camp only to have my bedroom slide not work, and then I couldn't pull in any of my 3 slides. I have Route 66 Warranty who really did nothing to assist my dilemma. Assistant is the actual warranty company and they couldn't help me either. Anyway, I called two other local RV services and ironically don't have mobile RV service...REALLY...YOU WORK ON VEHICLES, HENCE MOBILITY. I won't mention names, Dave's RV and Hemlock Hill RV SHAME ON YOU.
Andy S Auto Coach Works is a US Car Repair based in New Milford, Connecticut. Andy S Auto Coach Works is located at 83 Danbury Rd, New Milford, CT 06776, USA.
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